Privacy Policy

1. Information We Collect

We collect personal information to provide you with our services and improve your experience. This includes:

• Contact Information: Name, email address, phone number, WhatsApp number
• Business Information: Company name, industry, website details, project requirements
• Technical Data: IP address, browser type, device information, cookies
• Communication Records: Messages, enquiries, and support interactions
• Website Analytics: How you use our website to improve user experience

We only collect information that is necessary for providing our services and communicating with you effectively.

2. How We Use Your Information

Your information is used for legitimate business purposes including:

• Responding to your enquiries and providing quotes
• Delivering our web design, development, and AI automation services
• Maintaining ongoing communication about your projects
• Improving our website and service offerings
• Sending relevant updates about our services (with your consent)
• Compliance with legal obligations and business records

We do not sell your data to advertisers or third parties. Your information is never shared without your explicit consent, except where required by law.

3. Legal Basis for Processing

We process your personal data based on:

• Legitimate Interests: To provide services and maintain business relationships
• Contract Performance: To fulfil our obligations in service agreements
• Consent: For marketing communications (which you can withdraw anytime)
• Legal Compliance: To meet regulatory and statutory requirements

4. Data Protection and Security

We implement robust security measures to protect your data including:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting with reputable providers
• Regular backups and disaster recovery procedures

However, please note that no method of transmission over the Internet is 100% secure. We continuously monitor and improve our security practices.

5. Cookies and Tracking

We use cookies to enhance your browsing experience and analyse website performance. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Preference Cookies: To remember your settings and choices

You can manage cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal data only for as long as necessary:

• Active Clients: Throughout our business relationship and for 7 years after completion
• Enquiries: Up to 2 years for follow-up opportunities
• Marketing Contacts: Until you unsubscribe or withdraw consent
• Website Analytics: Anonymised data may be retained longer for trend analysis

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (where applicable)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: For processing based on consent

To exercise any of these rights, please contact us using the details below. We will respond within one month.

8. Third-Party Services

We may use trusted third-party services to help deliver our services:

• Hosting Providers: For website and data hosting
• Email Services: For communication and marketing
• Analytics Tools: To understand website usage
• Payment Processors: For secure payment handling

All third parties are carefully selected and must comply with data protection requirements.

9. International Transfers

Your data is primarily processed within the UK. Where we need to transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent website notice. Continued use of our services after updates constitutes acceptance of the revised policy.