Privacy Policy

Last updated: January 2025

CompaniesHub ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Information submitted through our waiting list form
• Account credentials
• Payment information (processed securely through our payment providers)
• Communications you send to us
• Information submitted through forms on our website

1.2 Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (operating system, device type)
• Usage data (features used, search queries, saved companies)
• Analytics data through Amplitude (user interactions, feature usage, session data)
• Cookies and similar tracking technologies

1.3 Companies House Data

We access and display public information from Companies House. This data remains public information and is used in accordance with Companies House terms of service and UK law.

1.4 Third-Party AI Services

We use third-party AI services to enhance our platform capabilities, including:

• Natural language processing for search queries
• Data analysis and pattern recognition
• Company insights and trend identification

When you use our AI-powered features, your queries and relevant company data may be processed by these third-party AI providers in accordance with their privacy policies and our data processing agreements.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalise and improve your experience
• Send marketing communications (with your consent)

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing
• Data analysis (including Amplitude for product analytics)
• AI service providers for natural language processing and data analysis
• Email delivery
• Hosting services
• Customer support
• Waiting list management

3.2 Companies House

We access public company information from Companies House as part of our service. This is public data and we use it in compliance with Companies House terms and conditions.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures
• Secure API connections with third-party services
• Data processing agreements with all service providers

5. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information
• Withdraw consent: Withdraw consent for processing where applicable

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Our legitimate business needs
• Your consent and preferences

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you signed in
• Remember your preferences
• Analyse site traffic and usage
• Improve our services

We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (including Amplitude)
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us